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Booking office not open after 1pm??!!

Gepubliceerd op 24 september 2014 door J. Blank.

My colleague is due to fly with German Wings flt. from Prague to Dusseldorf at 8.30 pm and has a 'flexible' ticket. He arrived early at airport and wanted to catch earlier flight at 4.55 pm. Approached German Wings desk but was informed that he should contact the 'Agent' Supersaver. He called the office and I tried to contact Supersaver. The recorded message said to contact airline! So, he's now stuck there for 5,5 hours!

Aan te bevelen

Nee, you should be able to change your 'flexible' flight without any problem.